Privacy Policy

Last Updated: July 30, 2026

Welcome to Hanoi Motorbike Tours Led By Women. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or book one of our tours.

Website: https://toursmotorbikehanoi.com/

Company: Hanoi Motorbike Tours Led By Women

Email: info@biketourshanoi.com

Hotline / WhatsApp (24/7):
+84 982 416 518
+84 981 090 989

1. Information We Collect

We may collect the following information when you use our website or make a booking:

Full name
Email address
Telephone or WhatsApp number
Hotel name and pickup location
Nationality
Number of travelers
Tour date and time
Special requests
Dietary requirements
Payment information (processed securely by third-party payment providers)

2. How We Use Your Information

We use your information to:

Process and confirm your booking
Arrange hotel pickup and drop-off
Communicate important tour information
Respond to inquiries and provide customer support
Improve our website and services
Process payments
Comply with legal obligations
Prevent fraud and unauthorized activities

3. Payment Security

Payments are processed through trusted third-party payment providers.

We do not store your complete credit card or debit card details on our servers.

4. Cookies

Our website uses cookies to:

Improve website functionality
Remember your preferences
Analyze website traffic
Enhance your browsing experience

You can disable cookies through your browser settings, but some website features may not function properly.

5. Protecting Your Information

We use appropriate technical and organizational security measures to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer information is limited to authorized personnel only.

6. Sharing Your Information

We never sell, trade, or rent your personal information.

We may share your information only when necessary with trusted third parties, including:

Tour guides and drivers
Payment service providers
Booking platforms
Government authorities when required by law

These partners are required to protect your personal information.

7. Third-Party Booking Platforms

If you make a reservation through travel platforms such as Viator, GetYourGuide, Tripadvisor, Klook, Airbnb Experiences, or other travel agencies, your booking may also be subject to their respective privacy policies.

8. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

9. Children’s Privacy

Our tours are suitable for families.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete your booking
Provide customer support
Meet legal and accounting requirements
Resolve disputes
Maintain business records

When no longer required, your information is securely deleted or anonymized.

11. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Request a copy of your personal data
Object to certain processing activities

To exercise these rights, please contact us using the details below.

12. Marketing Communications

From time to time, we may send you promotional emails about new tours, travel tips, or special offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with the revised Last Updated date.

We encourage you to review this policy regularly.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Hanoi Motorbike Tours Led By Women